Terms of Service

1. The service

Guildvane is a software service for Discord communities: a Discord bot and a web dashboard at guildvane.com with tickets, verification and automod, analytics, polls, suggestions, giveaways, levels, a per-server virtual currency, shop and achievements (the “Service”). The features and limits of each plan are described on the Pricing page and in the dashboard.

The currency, shop items, XP and achievements a server sets up are virtual: they have no cash value, can't be bought from us or exchanged for money, and are managed by that server's administrators, who can change or reset them.

Guildvane is an independent product and is not affiliated with, endorsed or sponsored by Discord Inc. Your use of Discord is also governed by Discord's own Terms of Service and Community Guidelines.

2. Eligibility and accounts

• You must meet Discord's minimum age in your country and be able to enter into a binding agreement. If you buy a plan, you must be at least 18 or have permission from a parent or guardian.
• You log in with your Discord account. We never ask for your Discord password or a bot token. Keep access to your Discord account secure; actions taken from your logged-in session are treated as yours.
• You may configure only servers where you are the owner or have the Administrator or Manage Server permission. Dashboard access follows your Discord permissions and ends when they are removed.
• If you use the Service on behalf of a community, organisation or company, you confirm you are allowed to accept these terms for it.

3. Your server and your content

Server backups copy a server's structure and, on paid plans, recent messages. Only back up servers you own or administer, and only restore backups where you have the right to post their content. Restoring with “Replace everything” deletes the channels and roles that aren't in the backup — that can't be undone, so we ask the server owner to confirm it. Restored messages are posted again through a webhook under each author's name and avatar, marked as a bot.

You are responsible for how the bot is configured and used in your servers, including the messages, forms, panels and rules you create, and for informing your members about the bot's features (for example, that ticket transcripts are saved). You keep all rights to your content. You give us a limited licence to store, process and display it only to operate the Service for you, as described in the Privacy Policy.

4. Acceptable use

You must not use the Service to:

• break the law or Discord's Terms of Service or Community Guidelines;
• harass, threaten or discriminate against people, or share content that exploits minors;
• send spam, run scams or distribute malware;
• access, or try to access, another server's data or another user's account;
• probe, overload or disrupt the Service, circumvent plan limits or security measures, or reverse-engineer the Service except where the law allows it;
• resell the Service or use it to build a competing product, or sell a server's virtual currency or shop items for real money.

We may suspend or limit a server's access, or remove the bot from it, for serious or repeated violations or when Discord or the law requires it. Where reasonable, we'll tell you first and give you a chance to fix the problem.

5. Plans, trial and prices

• Plans are bought for your Guildvane account (the Discord account you log in with), not for a single server. One plan applies to every server connected to your account.
• A server with the bot is connected to your account when you manage it in the dashboard and it isn't connected to someone else. You can disconnect it at any time; the Discord owner of a server can move it to their own account. A server that isn't connected to any account uses the Free plan.
• The main usage limits of a plan — such as ticket panels, self-role panels, active polls and giveaways, and saved replies — are shared by all the servers on your account. Other limits apply to each server separately. The current limits are shown on the Pricing page and in the dashboard.
• The Free plan costs nothing. Each account can get one free 7-day Pro trial, which starts when a server with the bot is first connected to it; no payment details are needed and it ends automatically.
• Plans bought for a single server before plans moved to accounts are moved to the account of the person who bought them, with the time already paid for. Until that happens they keep applying to their server, and nothing paid for is lost.
• Prices are shown in US dollars on the Pricing page and at checkout before you pay. Depending on your country, VAT or sales tax may be added at checkout.
• We may change prices for future periods. A price change never affects a period you already paid for, and for card subscriptions we'll notify you at least 14 days before a higher price applies, so you can cancel before it takes effect.

6. Payments

Card payments — Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our card orders. Paddle provides all customer service inquiries and handles returns for those orders. When you pay by card, you buy from Paddle, and Paddle's Buyer Terms also apply to the purchase.

• Card plans are monthly subscriptions that renew automatically at the end of each period and are charged to the same payment method until you cancel.
• You can cancel any time from the Billing page of your account in the dashboard or from the link in your Paddle receipt. Cancelling stops future renewals; the plan stays active until the end of the period you already paid for.
• If a renewal payment fails, paid features stay on for a 7-day grace period while the payment is retried or you update your payment method. After that your account and the servers connected to it move to Free.

Crypto payments — NOWPayments

You can also pay in USDT through our payment processor NOWPayments. In that case we are the seller.

• Each crypto payment buys one period of the chosen plan. It does not renew automatically: to continue, you pay for the next period, which starts when the current one ends.
• You must send the exact amount shown on the invoice on the network you selected. Access starts after the payment is confirmed on the blockchain and by NOWPayments. Funds sent on the wrong network or to a wrong address may be lost, and we can't recover them.
• Crypto payments are final. See the Refund Policy for what happens with underpayments, duplicate payments and other exceptions.

Refunds

Refunds are described in our Refund Policy, which is part of these terms.

7. When a plan ends

When a paid plan or the trial ends, your account and the servers connected to it move to Free. The same happens to a server that is disconnected from a paid account. We don't delete your configuration or history because of that: features above the Free limits pause, existing items keep working, and data is kept according to the retention periods in the Privacy Policy (for example, transcripts older than the Free retention period are deleted).

8. Availability and changes to the Service

We work to keep the Service available and secure, but we don't guarantee that it will be uninterrupted or error-free. The bot depends on Discord: Discord outages, rate limits or API changes can affect it. We may add, change or remove features. If we remove a feature that is a core part of a paid plan, or stop the Service entirely, we'll give at least 30 days' notice where possible, and you may cancel; for time you have already paid for and can no longer use, see the Refund Policy.

9. Custom development

Custom bot development and other services requested through the Contact page are not part of the Service or these plans. They are agreed separately, with their own scope and price, and are not sold through Paddle.

10. Ending the agreement

You can stop using the Service at any time: remove the bot from your servers (Server Settings → Integrations) and cancel any card subscription from your Billing page. We may end or suspend your access under section 4, or if we are required to by law or by Discord. Sections that by their nature should survive (for example, 11 and 12) continue after the agreement ends.

11. Warranties and liability

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement. We are not liable for indirect or consequential losses, such as lost profits, lost data, or loss of goodwill, or for the actions of Discord, members of your server or other third parties.

To the extent the law allows, our total liability arising from the Service in any 12-month period is limited to the amount you paid for the Service in that period, or US$50 if you paid nothing. Nothing in these terms limits liability that can't be limited by law, such as liability for fraud, gross negligence or wilful misconduct, and nothing affects your mandatory rights as a consumer.

12. Governing law and disputes

These terms are governed by the laws of Ukraine. Please contact us first — most problems can be solved quickly by email. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and can bring a claim in its courts. For card purchases you can also contact Paddle, which handles returns and payment disputes for those orders.

13. Changes to these terms

We may update these terms. The date at the top shows when they last changed. For material changes we'll notify you in the dashboard or by Discord message at least 14 days before they apply to you; if you don't agree, you can cancel and stop using the Service before then.

14. Contact

Guildvane, Ukraine. Email: [email protected] — for support, billing and legal questions.